Help Center
Welcome to the TruSync help center. These pages cover how to connect QuickBooks and your store, how order and inventory sync work, and how to resolve common issues.
Getting started
- Create a TruSync account
- Connect QuickBooks Online
- Connect a BigCommerce store
- Connect a Shopify store
- Connect an Amazon Seller account
- Connect an eBay account
- Connect a Wix store
- Connect a WooCommerce store
- Set up your sync settings
Features
- Order sync
- Inventory sync
- Bank Deposits & payouts
- Order exceptions
- Product matching
- Needs Listing
- Cancellations & refunds
- Invoice a customer on account
- Trudy, your AI assistant
Settings
Troubleshooting
- I can’t sign in
- Reconnect your store
- Why isn’t my order syncing?
- Resolving an order exception
- Payment method mapping errors
- A payment method has stopped taking orders
- Inventory mismatch between QuickBooks and my store
- My historical import didn’t finish
- QuickBooks connection issues