Sync settings

Each connected store has its own sync settings, adjustable any time from Settings. Order sync and inventory sync themselves run automatically once a store is connected and mapped — what you configure here is how they behave, not whether they run.

What you can control per store

• Refund restock policy — whether refunded or cancelled items restock automatically, always, or never.
• Automatically sync refunds to QuickBooks — whether refunds post without manual review.
• Sync orders in Awaiting Payment status — for stores where orders can sit unpaid before capture (not shown for marketplace stores, which post Invoices).
• Alert email and exception notifications — where TruSync sends you order exception and connection alerts.
• Bank Deposit grouping — how settled orders for this store are grouped into Bank Deposits, based on the store’s payment model.

Payment and tax mapping live here too

Payment method mapping and tax jurisdiction mapping are also part of a store’s sync settings, though they only appear for stores where they’re relevant — marketplace stores (Amazon, eBay) skip both, since Invoices don’t carry a payment method and the marketplace already remits tax.

FAQ

Do sync settings apply per store or per organization? Per store — each connected store has its own settings, even under the same QuickBooks company.

Will changing a setting affect orders that already synced? Not automatically — new settings apply to orders going forward. If you want an already-synced order (or a batch of them) updated to match a new setting, ask Trudy to fix it, or use Backfill to re-run historical orders under the current settings.

Can I stop TruSync from syncing a store? Disconnecting the store (see Reconnect your store) is the way to stop syncing entirely — there isn’t a separate on/off switch for order or inventory sync while a store stays connected.