Billing & plan
TruSync billing runs through the platform you installed from — the Shopify or Wix subscription system, the BigCommerce or Amazon marketplace (billed via Stripe), or Stripe directly for a WooCommerce or eBay install.
Free trial
New TruSync accounts start with a free trial before billing begins, so you can see order sync, inventory sync, and a full billing cycle of reconciliation working before committing.
About 15 days and 3 days before your trial ends, TruSync emails you a reminder with the end date. The reminder is a heads-up only; it doesn’t change anything about your store.
When the trial ends, syncing pauses until you subscribe, and TruSync emails you to say so.
Who gets billing emails
Trial reminder, trial-expiry, failed-payment and suspension emails go to the store’s Alert Recipients — the same list under Sync Settings that receives held-order and connection alerts. Everyone on the list gets the same message.
Don’t leave that list empty: if it is, nobody may be told. List the people who should hear about billing explicitly, including whoever pays the bill if that isn’t you.
Alert Recipients are per store, so a store you connect later has its own list to fill in.
Changing or cancelling your plan
Manage your plan from the same platform you installed through — for example, a Shopify install is managed from your Shopify admin’s app subscriptions, and a direct Stripe-billed install is managed from TruSync’s billing settings.
FAQ
Will I be charged during the trial? No, you won’t be charged until the trial ends.
Will TruSync tell me when syncing stops? Yes — TruSync emails the store’s Alert Recipients 15 days and 3 days before a trial ends, when the trial expires, when a payment fails, and when a subscription is suspended. The expiry, payment and suspension emails are sent at the time it happens. Set that list under Sync Settings (see Sync settings); if it’s empty, the email goes to the address on your TruSync account.
What happens to my synced data if I cancel? Transactions already created in QuickBooks stay as they are — cancelling stops future syncing, it doesn’t undo past syncs.
Can I switch plans mid-cycle? Yes, from wherever your plan is managed (see above); contact support from your dashboard if you’re not sure which platform is billing you.