Connect an Amazon Seller account

Connect your Amazon Seller Central account to sync Amazon orders to QuickBooks Online.

Authorize TruSync

1. From TruSync, click Authorize with Amazon.
2. Sign in to your Amazon Seller Central account.
3. Review and approve the permissions TruSync needs.
4. You’ll be redirected back to TruSync automatically.

One store, every marketplace you sell in

When you authorize, TruSync records every Amazon marketplace your seller account participates in, such as Amazon.com, Amazon.ca and Amazon.com.mx. They are selling regions of one TruSync store, not separate stores.

A newly connected store is named “Amazon - “ followed by your seller account’s store name, for example “Amazon - Acme Goods”. You can rename it any time under Settings → Sync.

Reconnecting never removes a marketplace. If you authorize again through a single marketplace’s link, the marketplaces already recorded on your store stay recorded.

Which marketplaces’ orders sync

TruSync syncs orders only from marketplaces that sell in the same currency as your store’s first marketplace. For a US store that is Amazon.com. Orders from a marketplace in another currency, such as Amazon.ca (CAD) or Amazon.com.mx (MXN), are not synced to QuickBooks. The marketplace stays recorded on your store.

This is deliberate. Order sync does not post a foreign currency, so a CAD 100 order would otherwise land in QuickBooks as USD 100.

How Amazon orders post to QuickBooks

Amazon is a marketplace — it collects payment from the buyer, handles sales tax as a marketplace facilitator, and pays you out on its own settlement schedule. Because of that, Amazon orders post to QuickBooks as Invoices, not Sales Receipts, with tax on the invoice left at zero (Amazon already collected and remitted it). When a settlement report comes in, TruSync creates a Credit Memo for Amazon’s fees and a Bank Deposit that groups the settled orders net of those fees, ready to match against your bank feed.

There’s no payment method to map for Amazon — Invoices don’t carry one, and fees come entirely from the settlement report rather than from mapping.

Settlements from every marketplace on your store

TruSync looks for settlement reports in every Amazon marketplace recorded on your store, not just your region’s main one. A settlement in a currency other than your QuickBooks home currency, such as CAD when your QuickBooks file is set to USD, is not posted to QuickBooks. It stays in your payouts list, unposted. See A payout in a different currency than your QuickBooks file.

FAQ

Do I need to connect each Amazon marketplace separately? No. One authorization covers every marketplace your seller account participates in, and they appear as one store in TruSync.

Why aren’t my Amazon.ca or Amazon.com.mx orders in QuickBooks? TruSync syncs orders only from marketplaces that sell in the same currency as your store’s first marketplace. Orders in another currency are not synced, so they can’t be posted at the wrong amount. The marketplace stays recorded on your store.

Why do my Amazon orders show $0 tax in QuickBooks? Amazon collects and remits sales tax on your behalf as a marketplace facilitator. TruSync doesn’t post tax you never actually owed.

Why don’t I see a Sales Receipt for my Amazon orders? Marketplace orders (Amazon and eBay, and Walmart when live) post as Invoices instead, because payment and payout happen on the marketplace’s schedule, not at checkout.

How often does TruSync pull settlement reports? TruSync checks for new settlement reports on a regular schedule; a Bank Deposit appears once a report is available and processed.

Why didn’t my Amazon payout in another currency post to QuickBooks? TruSync doesn’t post a payout whose currency differs from your QuickBooks home currency, so nothing is recorded at the wrong amount. The payout stays in your payouts list, unposted. See Bank Deposits & payouts.