Inventory mismatch between QuickBooks and my store

If your storefront quantity and QuickBooks quantity on hand don’t agree, here’s what to check.

Confirm the product is mapped

Inventory sync only works for products mapped to a QuickBooks item. An unmapped product’s storefront quantity won’t be touched by TruSync.

Give it a moment

QuickBooks quantity changes propagate to your storefronts on TruSync’s regular sync cycle, not instantaneously — a mismatch that resolves itself within a short window is expected, not a bug.

Check for a recent manual change

A manual inventory adjustment, bill, or other transaction directly in QuickBooks changes quantity on hand the same as an order does, and will propagate to your storefronts. If you weren’t expecting a quantity change, check QuickBooks for a recent transaction on that item.

Multiple stores sharing one item

If more than one store maps to the same QuickBooks item, a sale on one store updates QuickBooks, which then pushes the new quantity out to every other store sharing that item — not just the one the sale happened on. A mismatch across stores usually means one of them isn’t mapped to the same QuickBooks item as the others.

FAQ

Why did my storefront quantity change without an order on that store? Check QuickBooks for a manual adjustment or a sale on a sibling store mapped to the same item.

Does TruSync ever write inventory changes directly from an order, bypassing QuickBooks? No — every inventory update to a storefront goes through QuickBooks’ quantity on hand first, regardless of what caused the change.

If I fix the mismatch manually in my storefront, will TruSync overwrite it? Yes, on the next sync — QuickBooks’ quantity on hand is the source of truth, so fix the discrepancy in QuickBooks instead.