Bank Deposits & payouts

Bank Deposits in TruSync group your settled orders the same way your payment processor or marketplace actually pays you out, so the deposit you see in TruSync matches the deposit that lands in your bank feed.

How deposits are grouped

• Marketplace stores (Amazon, eBay) — a Bank Deposit is created from each settlement report, grouping that period’s Invoices net of marketplace fees.
• Stores with your own payment processing — TruSync creates a Bank Deposit from your processor’s payout data, grouping that period’s Sales Receipts.
• Stores using a separate gateway — each gateway payout gets its own Bank Deposit, since different processors can pay out on different schedules even for the same store.

TruSync doesn’t reconcile — QuickBooks does

TruSync’s job is to create Bank Deposits that accurately reflect what your processor or marketplace actually paid you, including fees. Matching those deposits against your bank feed happens in QuickBooks itself, using QuickBooks’ own bank feed matching.

Cancellations and refunds inside a deposit

A cancelled or refunded order isn’t removed from a Bank Deposit after the fact — both the original charge and the refund appear as separate line items, since that’s how your processor’s settlement actually works. See Cancellations & refunds for how the QuickBooks side is handled.

FAQ

Why don’t my Bank Deposits match my bank statement exactly? Check the individual line items — fees, refunds, and timing differences are usually the cause. See Why deposits don’t match order totals.

Can I see which orders are in a given deposit? Yes — open the deposit from the Bank Deposits page to see its line items.

What if my payment gateway isn’t connected yet? TruSync can’t pull real fee data without it, so deposits may be incomplete until you connect your gateway.