Connect a BigCommerce store

Connect your BigCommerce store to start syncing orders to QuickBooks Online.

Install the app

1. From your BigCommerce control panel, go to Apps → Marketplace and search for TruSync.
2. Click Install.
3. Approve the permissions BigCommerce lists for the app.
4. You’ll be redirected to TruSync automatically once installation completes.

Use the same email address for your TruSync account as you use to install the app — TruSync links the install to your account by email.

After installing

If TruSync doesn’t automatically detect the new store, go back to the Connect Your BigCommerce Store page in TruSync and click to check for the linked store again.

How BigCommerce payments post to QuickBooks

BigCommerce stores typically use a third-party payment gateway (Stripe, Braintree, and similar). TruSync connects to your gateway separately to pull actual processing fees — the BigCommerce storefront API doesn’t expose them. Each order becomes a Sales Receipt; TruSync records the gateway’s fees alongside it and groups settled orders into a Bank Deposit that matches your gateway’s payout schedule. You’re responsible for sales tax on BigCommerce orders — TruSync doesn’t file it.

FAQ

Do I need to connect my payment gateway separately? Yes, if you want accurate fee tracking. Without it, TruSync can still sync orders, but processing fees won’t be broken out.

Can I connect more than one BigCommerce store to the same QuickBooks company? Yes, multiple stores can map to one QuickBooks company.

What if I don’t see TruSync in the BigCommerce Marketplace search? Make sure you’re searching from your store’s control panel, not the general BigCommerce website. If it still doesn’t appear, contact support from your TruSync dashboard.