Order sync

Order sync is how TruSync turns orders from your connected stores into QuickBooks Online transactions.

What gets created

The transaction type depends on how your store handles payments:

• Marketplace stores (Amazon, eBay) — orders post as Invoices. The marketplace collects payment and remits sales tax, so tax posts at zero and there’s no payment method to map.
• Stores with your own payment processing (Shopify, Wix with Wix Payments) — orders post as Sales Receipts, since payment is captured at checkout. Processing fees appear as line items on the receipt.
• Stores using a separate gateway (BigCommerce, WooCommerce, Wix with an external gateway) — orders also post as Sales Receipts, with fees pulled from a separate connection to your payment gateway rather than the store itself.

When sync happens

Sync starts from the date you connect a store forward — it doesn’t backfill automatically. If you want historical orders in QuickBooks too, use the Backfill step in setup.

Unmapped orders become exceptions, not guesses

If an order uses a payment method, tax jurisdiction, or product that isn’t mapped yet, TruSync doesn’t post it with a best guess — it creates an Order Exception and waits for you to resolve the mapping. You’ll get an email when a new exception is created.

FAQ

Does TruSync sync orders placed before I connected my store? No, not automatically — use the Backfill step during setup if you want historical orders synced too.

Why did one of my orders not show up in QuickBooks? Check Order Exceptions first — an unmapped payment method, tax jurisdiction, or product is the most common reason.

Can I re-sync a single order manually? Yes, resolve the underlying mapping and the exception clears; TruSync then syncs the order.