Help Center

Why deposits don’t match order totals

It’s normal for a Bank Deposit’s total to not match the simple sum of the order totals inside it. A few things routinely account for the difference.

Fees

Marketplace fees, payment processing fees, and gateway fees are subtracted from what an order was worth before it becomes a deposit. TruSync records these as a Credit Memo or as line items on the deposit, so the numbers reconcile — but they mean the deposit total is the order totals net of fees, not the raw sum.

Timing

An order placed near the edge of a settlement or payout period might land in the next batch instead of the one you’d expect, simply because of when the marketplace or processor closed that batch. This can make a given deposit look like it’s missing (or has extra) orders compared to what shipped that day.

Refunds and cancellations within the same batch

If an order was refunded or cancelled within the same settlement period, both the original charge and the refund appear as separate line items in the deposit — the deposit total reflects both sides, not just the net effect of one order.

What to check if a deposit still doesn’t look right

  1. Open the deposit and review its line items against the settlement or payout report from your marketplace or processor.
  2. Confirm no orders were refunded or cancelled within that period without you noticing.
  3. Check whether an order near the period boundary landed in the adjacent deposit instead.

FAQ

Should the Bank Deposit total in QuickBooks always equal my bank statement line? Yes — that’s the point of grouping deposits this way. If it doesn’t, work through the checklist above.

Does TruSync ever get fee amounts wrong? TruSync uses the fee data your marketplace or gateway actually reports — if that source data is delayed or corrected later, the deposit reflects whatever was available when it was created.

Why does one order sometimes span two deposits? It doesn’t — an order and its later refund are two separate transactions and can land in different settlement periods, which is expected.